Shipping + FAQs
RETURNS, REPLACEMENTS & REFUNDS
- If your order arrives damaged, defective, or incorrectly printed, I will replace it free of charge or issue a full refund — your choice. You do not need to ship anything back.
- Email anyacherriceart@gmail.com within 30 days of delivery with your order number and photos of the issue. Please keep the packaging if the damage happened in transit. I reply within 2 business days.
- Because prints are produced individually when you order and original paintings are one of a kind, I am not able to accept returns or exchanges for change of mind. If you have questions about size, color, or framing before you buy, message me — I would much rather help you choose than have you receive something that isn't right.
- Full details are in my Returns & Replacements policy.
SHIPPING
- Prints are produced and shipped by a trusted third-party print partner. Original paintings are packed and shipped by me.
- All prints arrive rolled. It saves you shipping costs and is better for the environment. When your print arrives, place a heavy object on it (a few thick books) for a few hours. Pro tip: put parchment paper between the books and the print if you're worried about transfer. The print will lay flat, and once framed you won't notice it arrived rolled.
TIMELINES
- Art prints are made to order. Please allow 7–10 business days for processing before you can expect tracking.
- Original paintings take time to package properly. Please allow 5–7 business days before you can expect tracking.
- If tracking shows your order as delivered but you haven't received it, or tracking hasn't updated in 10 days, email me and I'll open an investigation with the carrier and reship or refund your order.
INTERNATIONAL SHIPPING (non-USA)
- I ship to most international destinations. For original paintings, please email anyacherriceart@gmail.com first and I'll work with you to determine the most cost-effective option.
Questions about any of this: anyacherriceart@gmail.com